Although this is not the keyfactor to recognize a reliable shared hosting company from a bad one or a reseller from a real supplier, having the option to call and consult with a live person is an indicator that you aren't using the services of a one-person service provider and that you can reach somebody any time you're looking for assistance. The telephone support for hosting services may vary from basic to dedicated, thus the problems that can be resolved with a phone call differ based on the particular service provider. Usually, these matters are simpler and include billing or 1st level tech issues since more difficult problems usually need a support ticket where both you and the system administrators can follow what's going on with a given issue. However, the option to call your service provider can save you considerable time and efforts for the multitude of small issues which will eventually show up at the time you manage your web hosting account.

Phone Support in Shared Hosting

We believe that being able to talk to a live agent is very important, so we have 3 support lines globally (UK, USA and Australia) and you'll be able to contact us on the phone for fourteen hours a day. If you consider acquiring one of our shared plans, for instance, you will be able to phone us and learn more about our solutions prior to ordering so as to make sure that we do match all the system requirements for your web sites. After your order, you can call us about all the sales or billing problems you may have, or get any general or basic tech information that you need. We have tried to find the perfect balance between telephone and ticket support, so for solely technical issues you will have to use our ticketing system, that will make it easier to monitor the communication as well as any new developments in the resolution of your issue.