Should you ever experience a problem with your website and be incapable of fixing it, ask the respective web hosting provider’s customer service staff to assist you to bring the site back online. A prompt solution would be best, but many companies respond within 24 hours or even more, especially if you’re working with a reseller. Even if your problem can be quickly sorted out, your website may not function properly or it may not be accessible whatsoever for a prolonged time interval, so you may lose prospective clients because it is very unlikely that anyone would willingly come back to a website that’s inoperative. For this reason, you should make certain not only that you can touch base with your web hosting provider, but also that they can respond and assist you in a timely fashion. If a software app update doesn’t go smoothly or if you delete something by mistake, for instance, the website should be fixed promptly so as to prevent prolonged unavailability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from our company, you can forget about waiting for hours on end, or even a whole day, to receive an answer to an email or a customer support ticket. No matter when you touch base with us, we will get back to you within less than an hour with any pre-sales or technical queries that you may have. In reality, our real response time rarely surpasses twenty to thirty minutes. Since we’re available to you day and night, you will always get help in a well-timed manner and we are aware of exactly how important this is in the e-world. As soon as you contact us, we’ll reply to your questions. In case you experience any technical predicament, we’ll handle it on your behalf, or we’ll supply you with all the required information in case there is something that you have to do yourself.