A live chat is among the many channels of communication offered by some web hosting companies as a part of their support service. Determined by the provider, the chat is used for pre-sales, billing and/or technical assistance. This method of contact is faster than a support ticket and it makes it much less likely to misspell or misunderstand anything in comparison to a call with an agent. In addition, if the trouble that you experience requires some time to be examined and resolved, you can do something else at the same time rather than just waiting, as you'd have to do if you call. Also, you can employ a live chat assistance service free of cost provided that you have world wide web access even if your website hosting supplier is located in a different country and they do not have a local phone number that you can call.

Live Chat Support in Shared Hosting

As we consider the fact that various problems are easily resolved if you speak to a live person, we offer a live chat service for all our prospective and existing clients. Our chat is accessible every single day and our customer care representatives will help you with a wide range of questions and situations. If you are not our customer yet, you are able to learn more about our shared hosting plans and the website hosting platform in general so that you can make sure that your sites will run efficiently on our servers. In case you already have an account and you have some questions or you experience any troubles with some of our solutions, you'll be able to join us on the live chat and we will supply you with the needed details or help you troubleshoot the issue. You'll need to open a support ticket for specific problems that require more time or the help of a sysadmin, still for a lot of basic troubles you'll receive help on the spot.