A ticketing system is the most common communication channel that hosting companies offer to their customers. It’s typically part of the billing account and is the fastest way to handle a problem that takes a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all replies provided by either party will be kept in one and the same place in the event that somebody else needs to work on the given issue and the info already exchanged in the ticket will be accessible to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is not part of the web hosting Control Panel, so you’ll need to sign in and out of at least 2 accounts to carry out a particular procedure or to get in touch with the company’s help desk team. In case you would like to administer several domain names and each one is hosted in a separate account, you will need to use even more accounts simultaneously. It may also take a considerable amount of time for the hosting provider to answer your ticket request.

Integrated Ticketing System in Shared Hosting

With a shared hosting from us, you won’t ever have to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you are browsing through your files or updating different settings. The ticketing system is being monitored 24/7 by our technical support staff representatives and the ticket response time is no more than sixty minutes, but it rarely takes more than 20 minutes to get help. Unlike certain hosting companies, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you need and request info relating to any billing or technical issue. Plus, you can see a variety of help articles, which will help you tackle the most commonly faced difficulties yourself.