Being able to contact your shared hosting supplier if you have any questions or encounter any troubles is very important and how fast they'll reply and react is essential, especially if your web site is business-oriented, as longer downtime could mean losing potential customers. The support options are also one way to recognize actual providers from resellers. The second generally respond just to email messages or support tickets and you may have to wait for a whole day or longer so as to receive a response. In case your problem requires several replies, you could end up losing several days to have a simple problem resolved. With a legitimate and reliable website hosting company, you will be in a position to contact the support team anytime and receive an instant reply whatever the issue or your question is - customer, pre-sales or tech one.

24/7 Customer Support in Shared Hosting

We provide you with 24/7 customer, billing and technical support for all of our shared plans. Even if you are not our client yet and you have some questions, we will assist you in a timely manner and provide the necessary info, to give you a choice to make an informed decision when you buy your new hosting account. We are available any time, including holidays and weekends, and we provide several means of communication to contact us - phone, live chat, e-mail messages and support tickets. For your benefit, we now have multiple telephone numbers internationally, therefore you can call the one that is closer to you. The maximum response time for your emails and the tickets is 1 hour. The actual response time is no more than 15-20 min, so you can forget all about waiting for a few days to get assistance for some task or issue, regardless of its complexity.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we provide feature 24/7 support via different methods of communication and with a 1-hour max answer time warranty. In case you want to find out more about the packages or you have any kind of general or billing questions, you will be able to phone one of the local numbers we have around the globe or you may use our live chat support and consult with a live agent. For solely tech issues which require assistance from a technical support person or an administrator, you'll be able to open a support ticket from your billing Control Panel or you could send an email message, as these channels are more appropriate to track a particular problem. The answer time for them rarely is more than 30 mins, so you can forget about having to wait for a full day in order to receive help. The support service is available for all of the server-related issues, and the pre-installed software. If you want support for third-party applications, you may consider acquiring the Managed Services upgrade that we offer for all packages.