Customer Support Channels
A 60–Minute Response Time Guarantee
All your assistance requests will be replied to in no more than 60 min after the ticket or email was submitted. If your issue requires additional assistance from an administrator, we will forward the ticket or the e–mail to the person in charge, right away and we will leave a comment to inform you that more time will be needed for reaching a solution. And if you order our Optional Admin Services package, all of the tasks included there will be carried out whenever you want.
A Topflight Client Care Service
- We’ll be online for you 24/7 to reply to any inquiries that you may have pertaining to our Web Hosting Control Panel or any of the apps that we have preinstalled for you on the server. If you also require assistance tackling server administration procedures, you can take a glimpse at our Optional Admin Services package, which includes data backup disk storage space, Operating System updates every week, server monitoring and restarting procedures, plus installation and problem troubleshooting procedures.
An Easy–to–Navigate Help Section
We have provided our Web Hosting Control Panel with a fully detailed knowledge base, which includes comprehensive explanations of its features and functions. Moreover, we have prepared exhaustive video tutorials that will further instruct you how to perform a specific action or resolve a typically experienced problem. All the help articles and the tutorial videos are easily accessible from every section of the Web Hosting Control Panel through the Help and Videos buttons situated in the top right corner.